Shipping & Handling Charges
1. Product will be shipped via Registered Mail, unless requested otherwise.
2. After payment received and confirmed, orders will be shipped out within 2-3 business
3. All orders are securely packaged in sealed plastic bag with a protective bubble wrap for
4. Once the item is shipped, e-mailed will be sent to the buyer regarding with the package
tracking reference no.
5. A faster delivery service via courier service (FedEx, UPS or DPEX) is now available. If
you require the product urgently, you may choose to use this service. However please e-mail
or contact us before making any payment. Additional charges is required for the sevices.
6. We prefer to use Registered/insured Shipping as PosDaftar service well recommended
for the posting of documents and parcels considered valuable or important. It offers the
customer an option of mailing and security as it is fully handled by computer system upon
acceptance at the Post
Office and traced until its safe destinations. Signature will be required on receiving the
7. For security reason we can ONLY ship order to a confirmed physical street address (No
P.O Box delivery is allowed).
Please provide us with a physical address either your office or resident address which
somebody will be there to sign for acceptance at the point of delivery.
8. Shipping is charges in US$ (international shipping charges). Shipping cost for items are
calculated separately according to their weight. The cost include charges for postage
delivery and handling cost.
For domestic order, please contact firstname.lastname@example.org for domestic shipping
and handling prices.
9. For international postal, limitation and types of items that can be insured depend on the
availability of the service and the procedures imposed by the country of destination.
Insured Mail is a value added service for the Parcel and PosDaftar service. Pos Malaysia
offers protection for valuable items that are not prohibited that are posted within Malaysia or
overseas. The insured value range form a minimum of RM100.00 and RM3,000.00.However,
for international destinations, the insured value varies and depends on the limit that are
determined by the respective countries and it could not
exceed RM3,000.00. Customers may get further details of the insured value at the nearest
To avoid unnecessary delay of the order process and shipping, please kindly summit this
form, after payment is made, so that an extra notification email would be sent to the sales
Estimated Time of Arrival for your order
* Normally credit card process will complete within 24 hours from your submission, this is
beyond our control. Credit card transactions will be handled by PayPal.
* Once your credit card has been verified, your order will be shipped immediately without
delays unless your order item has been out of stock. You will be notified at once if such
* Total delivery time = Order Processing Time (1 - 2 business days) + Shipping Time
(10-14 business days)
Total delivery time = Order Processing Time (1 - 2 business days) + Shipping Time (3 - 5
business days) with DHL , Fed Ex and Pos Express.
* In the event that no one is around when your order is delivered, a note will be dropped for
you to collect the parcel from a nearby post office station.
* Items would be returned to sender if the parcel is unclaimed by consignee for more than
5-10 working days and the cost of return will be charged to you.
**Sometime further delay may be caused by custom clearance at the destination country
Custom Duty and Taxes
* Import duties and taxes are enforced by individual country custom department, should
there be any duty and tax incur, consignee will be liable for the charges.
* Refusal to pay tax is against the law.
For order that is subject to government export/import restrictions, we will not be liable for
the clearance of custom. Customers are responsible for all duties and taxes (if incurred).
Returns & Exchange
Items purchased by our customers are brand new and never being used before. Because of
the nature of the product and health & safety reasons, we are NOT accept any return or
exchange of the products.
Missing Items or Shipments
* If your shipment does not arrived within the estimated time of arrival, please contact us
within a week from the Estimated Time of Arrival and we will take appropriate action to track
down your shipment.
* Your order will be replaced as soon as possible after we have conducted our
* If some of the items in your order is missing, please contact us immediately for
replacement. Sometimes our stock may be temporary sold out, then we will refund you for
those miss out items.
Out of stock items
In case if you have ordered items that are out of stock and they are exacted to be back
within a few days, we will hold your order for a few days. You will have the option to cancel
these items & credit your account. If the "out of stock" items is not expected to be back
within a few days, we will ship the partial order to you first and send the remaining items to
you as soon as they are available.
* If you found your package damaged or opened upon delivery, please check the goods
inside immediately and report to nearest post office if anything damage or missing. Send an
e-mail to us at email@example.com and send back the item to us. Buyer has to
bear the shipping cost of the replaced item.
* We will refund for the order item that has been out of stock and successful in cancellation
of order. After the package has been identify as lost (registered air mail need around 2
months), we will refund your payment. For any other scenarios, refunds will be given at the
discretion of the company management.
Please do not hesitate to email us at firstname.lastname@example.org or through this page for
Smartcircumcision shipping policy
We ship to both domestic and International.
Your One Stop Male Circumcision device